FREQUENTLY ASKED QUESTIONS

How can i place my order/time?

You can place your order in two different ways

-online ordering (24hrs) Please note pending time of order delivery could be next day

-emailing us at orderfruitastic@gmail.com (24hrs)

-by telphone at 705 593 2564 (8AM-8PM) 7 days a week.

 

If you placed your order by email please check your email or telephone within the following 2 hours to make sure we did receive your order.  In that email we will have contacted you to make payment arrangements by telephone.

If you did not receive a confirmation by telephone or email it is best to contact us by telephone 705 593 2564 to guarantee your order.

 

What information do I need to place an order?

Customer Information (person placing the order)

Name 

Contact telephone number (it is best to put a telephone number that you can be reached anytime)

Email address

Name of bouquet

Price of bouquet (not including taxes and delivery)

Pickup or Delivery

Recipient Information (name of person being delivered to)

Name of person or family

Address

Telephone number

(home or a cellphone . We need to ensure there is someone to accept the delivery due to the nature of the bouquet)

We contact them evening or day pending when we received your order just before delivery

Enclosure card (What message you would like written on the enclosure card and signed by whom)

 

 

NOTE:  SYMPATHY BOUQUETS, we understand that this is a difficult time for everyone.  

We will contact the recipient for a suitable day/time for the delivery that will be convenient for them

 

We will NOT  ask for your credit card information or any other payment information by email  

All credit card or payment type will be done by telephone only when ordering by email

We accept Visa/MC and E-Transfers are welcome

(transfers can be made to orderfruitastic@gmail.com)

 

How long will a bouquet last?

Due to the nature of the bouquet we always recommend enjoying it right away.  Any uneaten fruits should be removed from the skewers and placed in an air tight container/sealed bag and refrigerated 24-36hrs. Each bouquet comes with a recipe to create your own fruit salad.

I RECEIVED A BOX OF CHOCOLATE COVERED STRAWBERRIES. HOW LONG WILL THEY LAST?

BEST TO CONSUME DAY OF (strawberries do not do well in a moisture environment or heat)  

The strawberries may sweat in the box after time and cause to mold sooner).

 

How much notice is needed for a bouquet?

One day notice is always appreciated.  Same day delivery may be available pending on time/manner order was placed and type of bouquet.  For larger orders and during peak Holidays (Christmas, Valentines and Mother's day) two days notice is sometimes needed for us to assure all products are available to create your bouquet.

 

Do you offer custom bouquets?

We do offer custom bouquets.  If you see something special you like that is not offered on our site or changes you would like to make please call us and we will do our best to accomodate you.

 

Do you offer delivery?

We do offer delivery anywhere in the City of Greater Sudbury and surrounding areas. Please go to home 

and click on delivery rates.  If your city is not listed please contact us and we may be able to accomodate you.

 

Allergies/Safety

We cannot guarantee our products will not be in contact with nuts.

Most of our arrangements are created on skewers and young children should be supervised when handling the fruits on the skewer (it is best to remove the fruits from the skewer).

 

Can I pick up my order? (order must be placed before pickup)

All bouquets are created just before delivery/pickup
Orders may be picked up at

 

4597 Desmarais Road

Val Therese, ON

P3P1S3

705 593 2564 (it is always best to call before to ensure we are back from other deliveries)